Online registration form mistakes
September 18th, 2009
I was just signing up for a conference, and the registration form had a couple “usability” problems.
First, it asked me for my zip+4. I don’t know what it is. I had to get a piece of mail addressed to me to find out.
Why would you do that? How many people actually know their zip+4?
Second, it asked for my fax number. Again, I don’t know it off the top of my head. I have to consult my business card.
Third, there was no indication of which fields were required and which were optional, so I didn’t know if I had to go look up my fax number.
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